For review only. The owner must complete the visible blanks and obtain legal review before publication.
Refunds and cancellation
Effective date: October 20, 2026
Who to contact
- Seller
- Mark, an individual
- Support e-mail
- support@shogunhooks.com
This policy concerns Shogun subscription charges. The listed price is $50 per month for one machine. Any tax is shown at checkout before you pay. Stripe processes payments. We do not receive your card number.
Charges appear on your card statement as MAD STUDIOS.
Refund rule
New subscriptions start with a 7-day free trial. You enter a card at signup and pay $0 that day; the first $50 monthly payment is taken when the trial ends. During the trial your licence works exactly as it does on a paid subscription.
Cancel before the trial ends and you are never charged; your access lasts until the trial ends. There is one free trial per e-mail address.
After the trial, payments are final. We do not give refunds for any payment, including the first monthly payment, renewals, unused time and extra-machine charges.
Cancelling stops future charges; it does not refund a payment already made. Nothing in this policy removes rights that the law does not allow us to exclude.
How to cancel
You can cancel at any time from your account page. Sign in with your licence key and choose Manage billing or cancel to open Stripe's billing portal. Complete the cancellation there and check its confirmation.
When cancellation takes effect and paid access ends: if you cancel in the billing portal during the free trial, you are never charged and access lasts until the trial ends; after the trial, cancellation takes effect at the end of the current paid month and paid access continues until then. If we cancel a subscription early, for example after a payment dispute, renewal stops at once and new trades stop: our server stops passing new entry alerts to the app straight away, and the app's own saved licence lapses within 14 days. Alerts that close a position keep arriving, and closing a position is never blocked.
If the account page or portal does not work, use the contact form. If you want a refund as well as cancellation, say so in your request.
When a subscription lapses, new entries and partial scale-outs stop on the hosted relay. Full exit alerts still come through. Panic Close remains outside the licence check. Read the terms on lapsed access and the setup guide.
How to ask about a charge
Use the contact form or the support e-mail listed above. Include your purchase e-mail, payment reference, charge date and a short explanation. Keep the reference the contact form gives you.
If you provide a licence key, use the contact form's licence-key field. Do not send it by e-mail or chat. Never send card numbers, broker passwords or your alert secret.
The privacy notice explains how support messages are stored. The terms explain trading risk and responsibility for orders.